Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days.
Shipping Rates & Delivery Estimates We currently ship within Singapore. Shipping charges are calculated and displayed at checkout.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping (Singapore) | 3–7 business days |
| International Shipping | 7-10 business days |
Order Tracking Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking information to update.
Damaged or Lost Packages We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us at [your email] within 7 days of delivery with photos of the damage and we will do our best to assist you.
Contact Us For any shipping questions, please reach out to us at info@imogenn.com