Refund Policy

1. All Sales Final

Due to the unique nature of pre-owned books, all purchases are considered final. We do not accept returns or offer refunds for items that meet the condition described in the product listing.

2. Damaged or Incorrect Items

If you receive an item that is damaged during transit or significantly differs from the condition described, please contact us at info@imogenn.com within 7 days of receiving your order.

To assist us in resolving the issue promptly, please provide:

• Your order number.
• Clear photographs of the book and its packaging.
• A brief description of the issue.

Upon review, we will offer an appropriate resolution, which may include a replacement (subject to availability) or a refund.

3. Non-Returnable Items

Returns and refunds will not be accepted for:

• Change of mind or personal preference.
• Minor signs of wear consistent with second-hand books, including slight yellowing, small creases, or other age-related imperfections.
• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

4. Refund Processing

If a refund is approved, it will be issued to the original payment method used for the purchase. Please allow 5–10 business days for the refund to be processed and reflected in your account, depending on your payment provider or financial institution.